Frequently Asked Questions
1Who is Rubina Dalvi and what services does she provide?
Rubina Dalvi is a speech-language therapist. Speech-language therapists are trained professionals who diagnose and treat communication problems in children and adults. As a paediatric professional, Rubina works with children from toddler to school-going age. The development of speech and language skills in children is essential to the development of their learning, as well as their social relationships. If we can help build their communication skills, we can also develop their self-confidence and assist their self-actualisation. Read more about the services she offers here.
1What products do you sell?
Rubina Dalvi Speech & Language Therapy has conceptualised, designed and produced the eight speech and language development card games for sale on this website. These designs are copyrighted. You can read more about these card games here.
1Can I cancel or change my order after it has been placed?
Yes, you can cancel your order. But if it has already shipped from us, then you will be liable for the shipping costs to you and the cost of returning the product back to us in an unused original condition. We recommend double-checking your order details before submitting your purchase.
2Where do you ship to?
We currently ship only to destinations in South Africa.
3How long does it take for my order to be shipped?
Orders in stock are processed within 1 – 3 working days if you live within the Western Cape and within 3 – 5 working days if you live within the greater part of South Africa. Our team works hard to ensure your order is shipped as quickly as possible.
4How do I track my order?
Once your order has been dispatched, we will send you an email with a tracking number from Courier Guy/Pudo. You can use this number to track the status of your shipment and ensure that it arrives on time. The Pudo code sent to you is the code you use to retrieve your purchase at your nearest Pudo site.
1The product I ordered is incorrect. Can I exchange it?
We offer exchanges within 10 days of purchase. Please refer to our Returns & exchanges policy for more details.
2I received a damaged product. What do I do?
We apologise for any inconvenience caused. We personally check each card game before they are dispatched. Please refer to our Returns & exchanges policy for instructions on how to return the item and receive a replacement.
1Do you have a physical location where the card games can be purchased?
We do occasionally sell our games at selected markets, conferences and school fairs in greater Cape Town. Please email us at info@rubinadalvi.co.za or follow us on our socials for updates of where you can visit us next.
2Do you offer wholesale or bulk purchasing options?
Yes. If you purchase more than three card games, the price per game is reduced. Please check out our Buy/Shop section for details. If you would like to buy more than ten games, please contact us at info@rubinadalvi.co.za for more information and to discuss the options.